Established on July 1st, 2015, the Gold Coast Primary Health Network (GCPHN) has the key objectives of increasing the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes, and improving coordination of care to ensure patients receive the right care in the right place at the right time.
GCPHN strategic goals are to:
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Gold Coast Primary Health Network (GCPHN) has an exciting opportunity for an experienced service desk professional to join their team on the Gold Coast on a part-time basis (0.5 FTE/18.5 hours per week which would be spread across five days, by mutual agreement) on a maximum term contract to 30 June 2023.
This position will work closely with our General Practice Engagement team and Information Manager to maintain and enhance service desk support for GCPHN’s Primary Sense Software Toolset. It is expected that the position will actively contribute to increasing the reach and customer service standards of support that GCPHN provides general practice for the toolset and the continuous improvement of the organisation’s business services to primary care. The role will also be part of a team supporting the roll out of the software across the Gold Coast region.
The position will support the development, provision, coordination and reporting of Primary Sense help desk support services to achieve strategic objectives and the operational plan of GCPHN.
More specifically, your day-to-day duties will include (but will not be limited to):
GCPHN is currently seeking candidates across a number of roles to support the next phase of our Primary Sense project. To view all roles, please refer to the careers section on our website for more information and links to each role as they become available (if interested candidates will need to apply for each role to address the unique selection criteria). GCPHN Positions Vacant - Gold Coast Primary Health Network
GCPHN is looking for an experienced candidate with knowledge and entry level competency in the use of information systems and software applications i.e. Microsoft Office 365, Jira, Confluence or similar. You will possess the ability to deliver a high level of customer service within a multi-disciplinary team environment supporting project and operational deliverables.
You will have demonstrated ability to plan, organise, set priorities, and meet deadlines, accompanied by an ability to handle a number of tasks concurrently with minimum supervision.
Sound knowledge and experience of administrative practices, procedures and processes will support your success in this role. You will have the ability to communicate technical information to a non-technical audience and high level communication skills, both written and verbal to engage with internal and external primary health care stakeholders.
Ideally, you will have relevant tertiary qualifications and a minimum of two years experience in a help desk or other technical support environment.
The successful applicant will be required to undergo a criminal history check prior to commencement in this role.
To view the full POSITION DESCRIPTION for this position please click here.
People of Aboriginal and Torres Strait Islander descent are strongly encouraged to apply.
Please note you must have the right to live and work in Australia to be considered for this role.
Please note: Applications extended to Monday, 1 November 2021 at 9am, AEST.
This is a great opportunity to become involved with an organisation that is dedicated to driving positive change throughout primary care and improving health outcomes, working within a flexible work environment and with a friendly and supportive team!
An attractive remuneration package is on offer circa $74,900 - $82,500 (pro rata $37,450 - $41,250), commensurate with skills and experience.
The successful candidate will also be offered a range of benefits including salary sacrificing options which will significantly boost your overall package.
This is an unmissable opportunity to join an influential initiative in order to make an impact on health services provided throughout the Gold Coast. Apply Now!
To apply, please respond to the key selection criteria as outlined below, and attach a current resume on request. For your ease you may wish to create these responses in a word document first, and then copy and paste in the boxes.