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Project Officer - Primary Sense Help Desk

Job No: GCP20
Location: Gold Coast

  • Join an Australian Government initiative dedicated to building a world class health service for the Gold Coast region!
  • Part-time (0.5 FTE/18.5 hours per week), maximum term contract opportunity to 30 June, 2023 
  • Attractive remuneration package circa $74,900 - $82,500 (pro rata $37,450 - $41,250) plus super and salary sacrifice options
  • Applications extended to Monday, 1 November 2021 at 9am, AEST.

About the Organisation

Established on July 1st, 2015, the Gold Coast Primary Health Network (GCPHN) has the key objectives of increasing the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes, and improving coordination of care to ensure patients receive the right care in the right place at the right time.

GCPHN strategic goals are to:

  • Improve coordination of care to ensure patients receive the right care at the right place at the right time
  • Increase efficiency and effectiveness of health services for patients particularly those at risk of poor outcomes
  • Engage and support general practice and other stakeholders to facilitate improvements in our local health system
  • Be a high performing, efficient and accountable organisation

For more information visit the below website pages:


Primary Sense™ Population Management and Clinical Audit Tool

About the Opportunity

Gold Coast Primary Health Network (GCPHN) has an exciting opportunity for an experienced service desk professional to join their team on the Gold Coast on a part-time basis (0.5 FTE/18.5 hours per week which would be spread across five days, by mutual agreement) on a maximum term contract to 30 June 2023. 

This position will work closely with our General Practice Engagement team and Information Manager to maintain and enhance service desk support for GCPHN’s Primary Sense Software Toolset. It is expected that the position will actively contribute to increasing the reach and customer service standards of support that GCPHN provides general practice for the toolset and the continuous improvement of the organisation’s business services to primary care. The role will also be part of a team supporting the roll out of the software across the Gold Coast region.  

The position will support the development, provision, coordination and reporting of Primary Sense help desk support services to achieve strategic objectives and the operational plan of GCPHN.

More specifically, your day-to-day duties will include (but will not be limited to):

  • Support installations of Primary Sense software in General Practice and provide level 1 Help Desk Support to end users and stakeholders based on agreed scripts and solutions.
  • Appropriately escalates to level 2 support when support requests are out of scope for level 1 support
  • Coordinate and support project activities to ensure day-to-day operational needs are met.
  • Promptly attend to incoming help desk calls and direct to the appropriate staff as related to project needs.
  • Professional level of communication and administration of project activities, supporting practical logistical tasks such as scheduling, organising meetings and other administrative requirements.
  • Assist in maintaining project schedules, including tasks such as integrating and updating requirements, tracking deliverable dates and ensuring those responsible for these work areas are updated.
  • Complete other reasonable duties and projects as required to meet organisational objectives or as instructed by the Manager.
  • Monitor and report on the progress of approved project deliverables, including performance indicators, targets and budgets, to ensure quality outputs.
  • Assist stakeholders to operationalise Primary Sense to ensure high quality outcomes are sustained over time.
  • Contribute to internal and external communications for the Primary Sense project, to ensure GCPHN staff and stakeholder groups are fully aware of progress of the project.
  • Contribute to the development, implementation and review of Primary Sense Help Desk Support resources to achieve and maintain continuous quality improvement.

GCPHN is currently seeking candidates across a number of roles to support the next phase of our Primary Sense project. To view all roles, please refer to the careers section on our website for more information and links to each role as they become available (if interested candidates will need to apply for each role to address the unique selection criteria). GCPHN Positions Vacant - Gold Coast Primary Health Network

About You

GCPHN is looking for an experienced candidate with knowledge and entry level competency in the use of information systems and software applications i.e. Microsoft Office 365, Jira, Confluence or similar. You will possess the ability to deliver a high level of customer service within a multi-disciplinary team environment supporting project and operational deliverables.

You will have demonstrated ability to plan, organise, set priorities, and meet deadlines, accompanied by an ability to handle a number of tasks concurrently with minimum supervision.

Sound knowledge and experience of administrative practices, procedures and processes will support your success in this role. You will have the ability to communicate technical information to a non-technical audience and high level communication skills, both written and verbal to engage with internal and external primary health care stakeholders. 

Ideally, you will have relevant tertiary qualifications and a minimum of two years experience in a help desk or other technical support environment. 

The successful applicant will be required to undergo a criminal history check prior to commencement in this role.

To view the full POSITION DESCRIPTION for this position please click here.

People of Aboriginal and Torres Strait Islander descent are strongly encouraged to apply. 

Please note you must have the right to live and work in Australia to be considered for this role.

Please note: Applications extended to Monday, 1 November 2021 at 9am, AEST.

About the Benefits

This is a great opportunity to become involved with an organisation that is dedicated to driving positive change throughout primary care and improving health outcomes, working within a flexible work environment and with a friendly and supportive team!

An attractive remuneration package is on offer circa $74,900 - $82,500  (pro rata $37,450 - $41,250), commensurate with skills and experience.

The successful candidate will also be offered a range of benefits including salary sacrificing options which will significantly boost your overall package.

This is an unmissable opportunity to join an influential initiative in order to make an impact on health services provided throughout the Gold Coast. Apply Now!

To apply, please respond to the key selection criteria as outlined below, and attach a current resume on request. For your ease you may wish to create these responses in a word document first, and then copy and paste in the boxes.


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Privacy Acknowledgment

Collection of Personal Information
Primary Care Gold Coast Ltd trading as Gold Coast Primary Health Network is collecting personal information from you as part of the recruitment and selection process. Gold Coast Primary Health Network recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

Primary Care Gold Coast Ltd trading as Gold Coast Primary Health Network's recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers for a period of 12 months.

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